Title : Mastering Your Organization's Processes
Authors : John O'Connell, Jon Pyke, Roger Whitehead
In another post I mentioned why BPM is important today for the companies. Mastering the processes and the change is primordial for the managers in an enterprise. This book explains what is a business processes and their management, then describes the different systems of an organization. It also defines the actors involved in business processes, such as the ones outside the organization, the people and other systems. Finally, it gives some strategies for BPM and also some guidance to choose a BPM product.
I found this book difficult to read, most likely because I am not in the targeted audience for this kind of book. For me, it was too high-level and too conceptual. It seems, for me, that to apply the concept, there will be a missing pieces between the book and the reality of the field. One great positive point : every chapter ends with a case study that is very well explained.