Title : Business Process Change - A Manager's Guide to Improving, Redesigning, and Automating

Authors : Paul Harmon

Summary :
In the software industry, BPM or Business Process Management is present since the mid-90's. Even earlier according to different sources. But nothing is really new and nothing has really changed since Henry Ford in 1903 when he started Ford Motor to design and build a high-quality but easy to assemble car. What is done since ages in the manufactory industries tried to be applied to many other sectors.

Nowadays, having the best product on the market is not enough and companies have to constantly adapt themselves to changing parameters such as new competitors, suppliers, new technologies and so on. Today, it seems that the only way for a company to survive is its business processes and its ability to change them quickly (others would put the word "agile" here, but I keep myself making this shortcut).

The book starts by explaining the value chain and what is process management. A whole part is dedicated to the modelisation of the processes before going into BPM, including Six Sigma. In the middle of the book, some technologies are explored, such as XML and some ERP systems without forgetting UML.

Review :
Really good book, with excellent explanation. What I liked was also the level of details and the numerous examples and case studies. Nevertheless, if requires a little knowledge of what is BPM and is definitely not a technical book (I knew this before reading it, but it is more for clarification as most of the posts I do on this blog are technical). In addition, there are a lot of diagrams that help to understand the concepts explained throughout the book.